Career Development

Communication Skills (preview)


For the better part of every day, we are communicating to and with others. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives:

· Understand what communication is
· Identify ways that communication can happen
· Identify barriers to communication and how to overcome them
· Develop their non-verbal and paraverbal communication skills
· Use the STAR method to speak on the spot
· Listen actively and effectively
· Ask good questions
· Use appreciative inquiry as a communication tool
· Adeptly converse and network with others
· Identify and mitigate precipitating factors
· Establish common ground with others

Communication Skills

Communication Strategies Course Outline:


- Module One: Getting Started
Workshop Objectives

- Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

- Module Three: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

- Module Four: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

- Module Five: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

- Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result

- Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

- Module Eight: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

- Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

- Module Ten: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

- Module Eleven: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages

- Module Twelve: Wrapping Up
Words from the Wise

  • Communication Strategies _Intro_
  • Getting Started _Communication Skills_
  • How to Enhance Your Communication Skills
  • The Big Picture _Communication Skills Course_
  • Module 02 Case study
  • Quizz - Module 2
Completion rules
  • All units must be completed